Front Desk & Adoption Specialist

Part-time, Hourly (approx. 20-28 hours/week)

Peninsula SPCA, Newport News, Virginia

Job Description


Greets & assists guests efficiently, courteously and professionally; works in a team with animal welfare and veterinary specialists to provide exemplary customer service and support to clients and guests; processes animal intakes and adoptions; Assists with clerical duties on vaccination clinic days; processes payments for adoptions, clinic fees, donations, and other transactions as deemed necessary; utilizes proper cash handling procedures in accordance to company policies; maintains confidentiality of information as appropriate; interacts professionally and in a friendly manner with the public in person, on the telephone and by email/social media as directed; maintains a clean and sanitary environment for animal health and safety; treats animals with kindness and respect.


1. Provides exemplary customer service to all guests, partners and vendors.
2. Processes animal adoptions at the front desk including, but not limited to, explaining the adoption process to potential adopters, completion of proper paperwork and forms, and payment.
3. Processes animal intakes including, but not limited to, scheduling appointments, facilitating proper paperwork and completing database entry.
4. Assists all visitors, employees, clients, vendors, and volunteers at the front desk in a cheerful and respectful manner as a representative of the Peninsula SPCA to ensure customer satisfaction;
5. Uses excellent phone skills to answer the shelter’s telephones; ascertains the needs of a caller and works efficiently to meet those needs.
6. Uses critical thinking and problem-solving skills to handle a variety of tasks and challenges.
7. Utilizes proper cash handling procedures and ensures a balanced drawer at the end of each shift.
8. Maintains equipment used to complete job assignments and keeps such equipment and tools in good working condition; notifies management of major repairs needed or new equipment necessary to adequately complete assigned work;
9. Keeps the front desk, lobby and waiting areas tidy and clean at all times.

This position will also be cross-trained in the duties of a kennel assistant, to include, but not limited to:

1. Provide primary care for sheltered animals; help socialize animals to make them more adoptable; facilitate animal interaction with potential adopters;
2. Can handle animals as required and restrain if needed for control;
3. Cleans and removes animal waste from kennels and litter boxes as often as needed;
4. Record/report unusual animal behavior or condition;
5. Report signs of illness, disease, unhealthy activity to management;
6. Assist in intake of animals to shelter as needed and requested;
7. Wash and sterilize food and water containers;
8. Wash and dry towels, blankets, toys and leashes;
9. Clean public and common areas of shelter as directed;
10. Empty trash as needed and directed;
11. Assist clinic and animal care staff as needed;
12. Assist in transfer or adoption of animals as needed;
13. Patrol grounds as requested to pick up trash, litter and animal waste;
14. Other duties as may be assigned.

Minimum Qualifications:

1. Should enjoy working with dogs, cats and other small animals
2. Should have a pleasant disposition and great customer service skills
2. Able to read, write, understand and follow oral and written instructions
3. Able to humanely handle animals under various circumstances
4. Able to work harmoniously with fellow employees
5. Able to stand for prolonged periods of time
6. Able to lift 40 pounds
7. Able to bend and squat regularly
8. Able to handle large animals up to 150 pounds
9. Have reliable transportation to and from jobsite

How To Apply
Applications are available in-person at the Peninsula SPCA during the hours of 11 a.m. and 5 p.m. Monday through Friday at 523 J. Clyde Morris Boulevard in Newport News.

Shelter Veterinarian

Peninsula SPCA, Newport News, Virginia

Job Description

The Peninsula SPCA, an Adoption Guarantee animal shelter and humane education center, seeks an innovative, experienced veterinarian with a passion for shelter medicine to lead our clinic and animal care staff as we expand our public clinic service offerings on the Virginia Peninsula. This position serves as the Veterinarian-in-Charge for the Peninsula SPCA and oversees all aspects of veterinary care for both the shelter’s adoptable animals as well as the animals in our Petting Zoo and animal clients seen at our walk-in vaccination clinics and scheduled spay/neuter clinic. This position reports directly to the shelter’s Executive Director and works closely with shelter management, animal care staff and the clinic’s client base. The SV performs all surgical procedures at the PSPCA, including spay/neuter surgeries through the shelter’s clinic, and performs/supervises all vaccination and other procedures that take place through our low-cost clinics. The SV will also lead the coming expansion of clinic services offered to include future evening walk-in clinic opportunities.

In addition to sheltering small animals such as dogs, cats and rabbits, the PSPCA houses a Petting Zoo where goats, sheep, alpacas, miniature donkeys and other farm-type animals are kept; the general veterinary health of these animals is also under the supervision of the SV. Other responsibilities include hiring, training and supervising medical staff; departmental budgeting; updating medical protocols and SOPs and participation in staff and Board meetings as requested. Benefits offered include paid holidays and vacation; an employee health insurance plan and a retirement savings plan.

This position is estimated to require 32-40 hours per week.

How To Apply

Please email a cover letter, resume, and professional references to megan@peninsulaspca.org  Applications may also be delivered in-person during the hours of 11 a.m. and 5 p.m. Monday through Friday at 523 J. Clyde Morris Boulevard in Newport News.